The Van

Yesterday early afternoon I called the dealership where our van was to see if they made any progress. I was told they didn't find anything yet. When they said this I knew that they hadn't worked on it! This should have been an easy fix according to the two people we talked to on the phone from the car company before having it towed. Seriously!

Later, yesterday afternoon I received a call to say that they still didn't know what the problem was. I then asked if I should be concerned that they hadn't found out what was wrong with the van yet. The nice man on the other end of the phone then told me that he was going to be honest with me (really, because that would be a first), and said that they didn't have the time needed to look into the car. They were very busy, however, it was going to be their top priority for the next day (which is today). I was told that I would be receiving a call early afternoon today as to what the problem was. Where have I heard that before?

I waited until 2 pm today to call and get an update, because of course I did not receive a call from them in the early afternoon. I was told they found the problem and that the tech was under the hood and they were making sure the problem was fixed. Then the mentioned bringing the van to us here at home (what?). He said he would call me later.

About 4 pm today I received the great news that the van was fixed and that someone would be delivering the van to our home today! This may not sound like a big deal but remember that the van was at a dealership out of state about 3 hours away! I was floored. I was sure that we were going to have to drive back and return the loaner car and pick up our van. Nope! About 8 pm tonight our van pulled into our driveway and the dealership guy picked up the loaner car to take back with him. Dustin asked him what the problem was and he explained it to Dustin and told him that it was an easy fix! Are you kidding me? An easy fix that took 3 days!!! Any way, I figured the guy was coming here to stay because he used to live around here, but he told me no that he was going to get a bite to eat and then return back home. So, he came here only to return our van to us!

WOW! After all of the stuff we went through with this dealership, they did redeem themselves a bit by returning our van to us. However, we were told that there seemed to be a problem with the brakes. The rotors may be warped. We need to take the van into the dealership here at home and this should all be covered under warranty! Will it ever end?

Tonight we are just happy and thankful that our van is home and is parked in our driveway. Hey, and they gave us a car wash too! What more could we ask for? : )